Terms of Service – Balagh App

2. Description of the service

2.1 Balagh provides near-real-time translation of spoken language: audio captured through the device's microphone is transcribed, machine translated by AI systems and rendered as text and, optionally, as synthesized speech. The translation history is stored locally on the device.

2.2 Note on AI translations: Translations are generated fully automatically by machine systems. They may contain errors, omissions or inaccuracies. We do not warrant the accuracy or completeness of any translation. The app is not suitable for purposes that depend on exact reproduction (e.g. legal, medical or official matters).

2.3 The supported languages and the recognition, translation and speech-synthesis systems used may change as the app evolves (see section 9).

2.4 Using the app requires a compatible device and an internet connection; your mobile carrier may charge for data usage.

3. Registration and conclusion of contract

3.1 Using the app requires a free user account. Registration is via "Sign in with Apple" or Google sign-in. You must protect your credentials from access by third parties.

3.2 Translation features require a paid subscription. The subscription contract is concluded by completing the purchase in the Apple App Store or on Google Play. Billing and payment are handled exclusively by the respective store; we do not receive payment details.

3.3 We use the service provider RevenueCat to manage subscriptions (see the privacy policy).

4. Prices and plans

4.1 The following plans are available:

4.2 All prices include statutory VAT. The price shown in the store checkout before completing the purchase is decisive; the stores may set country-specific prices.

4.3 Price changes for existing subscriptions are governed by the rules of the respective store; you will be informed before a price change takes effect and may cancel the subscription until then.

5. Minute quota

5.1 Each plan includes a monthly quota of translation minutes. The actual duration of active translation sessions is metered to the second.

5.2 The quota resets monthly, anchored to the purchase date of the subscription. This also applies to annual subscriptions (example: purchase on the 14th of a month – reset on the 14th of each following month). Unused minutes expire and do not roll over.

5.3 One translation session can be active per user account at a time.

5.4 To protect against abuse and to limit load, technical safeguards may automatically end a running session; a new session can then be started as long as quota is available.

6. Term and cancellation

6.1 Subscriptions renew automatically for the chosen period (one month or one year) unless cancelled in time before the end of the period.

6.2 Cancellation is only possible through the respective store: in the subscription settings of your Apple account (Settings → Apple Account → Subscriptions) or on Google Play (Menu → Payments & subscriptions → Subscriptions). Store subscriptions cannot be cancelled directly with us. After cancellation you keep access until the end of the period already paid for.

6.3 If a charge fails, the store may grant a grace period; after that, access to the paid features ends.

6.4 Deleting your user account in the app does not cancel the subscription. Also cancel the subscription in the respective store (see section 12).

6.5 The right to terminate for cause remains unaffected.

7. Right of withdrawal

7.1 Consumers have a statutory right of withdrawal for contracts on digital services. As the purchase is processed through the Apple App Store or Google Play, withdrawal and refunds are handled in practice through the processes of the respective store (Apple: "Report a Problem" / reportaproblem.apple.com; Google Play: order history → request a refund).

8. User obligations

8.1 Capturing other people's voices: When using the app, you will typically capture the voice of another person (e.g. the speaker or imam). You alone are responsible for ensuring that this capture is lawful – in particular for informing the person concerned and, where required, obtaining their consent. Recording confidentially spoken words is prohibited and may be a criminal offence (§ 201 of the German Criminal Code, StGB).

8.2 You must not misuse the app; in particular you must not use it for unlawful purposes, circumvent protective mechanisms, perform automated access, or pass your credentials to third parties.

8.3 In the event of serious or repeated violations, we may suspend your account after a warning; the right to terminate for cause remains unaffected.

9. Availability and changes to the service

9.1 We strive for high availability of the app but do not owe uninterrupted availability. Maintenance, disruptions at third-party providers (in particular the AI services used) or force majeure may lead to temporary restrictions.

9.2 We may develop and change the app and the underlying systems (e.g. the AI providers used, supported languages, user interface) to the extent reasonable for you. Changes to digital products that go beyond what is necessary to maintain conformity are only made under the conditions of § 327r BGB; you will be informed in good time.

10. Warranty

The statutory warranty rights for digital products (§§ 327 et seq. BGB) apply. Section 2.2 (note on machine translation) describes the agreed quality of the service: what is owed is an automatic machine translation, not the accuracy of a professional human translation.

11. Liability

11.1 We are liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, and under the German Product Liability Act.

11.2 In cases of slight negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations), i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case, liability is limited to the foreseeable damage typical for this type of contract.

11.3 Any further liability is excluded. In particular, to the extent permitted by law, we are not liable for disadvantages arising from reliance on the accuracy of a machine translation (see section 2.2) or for the lawfulness of the recordings you make (see section 8.1).

12. Account deletion and data

12.1 You can delete your user account at any time in the app (Settings → Delete account). Deletion is permanent; your server data is deleted in accordance with the privacy policy.

12.2 Deleting your account does not end a running subscription; also cancel it in the respective store (section 6.2). To the extent permitted by law, there is no claim to a refund for periods already paid but not used if the account is deleted without cancelling the subscription.

13. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). The former EU Commission platform for online dispute resolution (ODR platform) was discontinued in July 2025.

14. Final provisions

14.1 The law of the Federal Republic of Germany applies. If your habitual residence is in another country, mandatory consumer protection provisions of that country remain unaffected.

14.2 Changes to these Terms will be announced to you in text form (e.g. in the app or by email) at least six weeks before they take effect. If you do not object within that period or continue to use the app afterwards, the changes are deemed accepted; we will expressly point this out in the announcement. Changes that materially shift the contractual balance to your disadvantage require your consent.

14.3 Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.